Guest Guide from A to Z
Dear Guests,
the Management and the Staff of the Ezüsthíd Hotel warmly welcome you!
With this description we would like to introduce you the services of the Hotel and help
you, that the time, what you spent with us, will be the most pleasant.
Hotel Ezüsthíd is situated in the Western part of Veszprém, in a pleasant, homely garden suburb, 800 m far from the city center. This hotel –with its wide range of services- is an ideal place for leisure tourists, businessmen and it is an excellent venue for events as well.
Address: 8200 Veszprém, Korona köz 1.
Telephone number: 003688/579-180
E-mail address: hoteljade[kukac]hoteljade[pont]hu
WI-FI password: jade2012
Accessibility:
Our hotel is wheelchair accessible. There are wheelchair accessible toilets in the hotel lobby and next to the wellness area. The hotel has one wheelchair accessible room also.
Air conditioning:
The rooms and the public areas are all equipped with individually controllable air conditioner.
If you have any questions about this, please let us know at the reception.
Bathrobe:
We can ensure bathrobs for our Guests for free of charge.
For this need please, consultate with the reception!
Bathroom accessories:
In the bathrooms the dispensers placed in the showers contains cosmetics for both shampoo and shower gel. In every rooms there are a movable cosmetic mirror. Cosmetic paper towels and shower cap can be request at the reception.
Bedlinen change:
The change of the bedclotches is twice a week, but on request we can ensure new bedding every day. For this need please, conultate with the reception.
Baby friendly tools:
We can provide the following tools for free of charge, for the guests who arriving with child, depending on availability: high-chair at the restaurant, baby crib/cot, baby tub.
Please, contact with the reception in advance!
Bank and credit card acceptance:
We accept the following types of credit cards: VISA, VISA ELECTRON, MASTERCARD, MASTERCARD ELECTRONIC, MAESTRO, OTP BANK, AMERICAN EXPRESS.
Bicycle:
The bicycle rental service is available for our guests for a free of charge during the whole year. Please contact the reception.
Breakfast:
We are at the disposal of our guests with a rich buffet breakfast, every morning from 7 AM to 9:30 AM. The entry of the restaurant is open from the reception.
In case of early check-out, we can make a cold sandwich packet, which can be ordered in advance at the reception.
Business services:
About the possibility of the photocopying, scanning, printing, these prices and about the computer assistance, please, inquire at the reception.
Cash machine (ATM):
About the nearby cash machines please, ask the reception, which provide you information wholeheartedly
Check- in:
It is possible to occupy every reserved room from 2 PM at the day of the arrival.
The earlier check-in is depends on the free capacity, for plus charge.
Check- out:
Until 10 AM at the day of the departure.
The late check-out is depends on the free capacity, for plus charge.
Cleaning:
The rooms be cleaned daily from 8 AM until 2 PM.
If you have a different need, please let the reception know
Conference room:
Our conference-room is suited for discussions, meetings and conferences up to 60 people.
For more information, by requesting an offer, please contact our colleague at the reception.
Cultural programs:
In accordance with your interest, our reception reccommand the cultural events and programms of the city and the region.
Doctor:
If you need any medical treatment, please, let the reception know.
Free emergency call:
Free europian emergency number - 112
Gift Voucher:
Gift Vouchers are available on request. For more information, please contact the reception.
Guest Comments:
Please let us know every comment, because this will help us in our work. You can post your comments personally at the reception, on our website, by e-mail after the departure, or on our social networking sites and on the interfaces of our electronic partners (booking.com, szallas.hu, etc ...). The receptionist is obliged to handle any problems according to the regulations. Thank you for all your comments.
Hair dryer:
Hair dryer can be found in every room.
Information documents:
We ensure free city map and program guides at the reception.
Internet access:
In the rooms and the communal spaces we ensure free high-speed wireless internet access.
WI-FI password: jade2012
Iron and ironing board:
These are available on request at the reception..
Key card:
When you check- out from our hotel, please leave your room card at at reception.
Lifts:
One elevator operates in our hotel. Please do not use the lift in case of emergency or fire-alarm.
Lobby bar:
Located on groundfloor. Opening hours: 0-24 h
Luggage storage:
If you arrive early or departure late, we can safety preserve your luggages. megőrizzük.
With this request, please, contact with the reception.
Map:
Free city map is available on request at the reception.
Minibar:
Upon payment, it is possible to consume products from the minibar located in the room. The content of the minibar is checked and replaced every day by the chambermaids. Please inform our receptionist about your last day’s minibar consumption upon check-out.
Our telephone numbers:
+3688/579-180, +3620/559-5012
Parking:
Parking is free in our private parking lot, equipped with security cameras.
Payment methods:
The payment can be happen with cash (HUF and EUR) and by credit card card
(We accept the following types of credit cards: VISA, VISA ELECTRON, MASTERCARD, MASTERCARD ELECTRONIC, MAESTRO, OTP BANK, AMERICAN EXPRESS).
Pets:
In our hotel we welcome small pets for an extra fee.
You are always responsible for your pet!
Photocopying / scanning / printing:
Photocopying, scanning, printing are available at the reception.
Please, ask the reception for help.
Public phone:
Can be found at the reception. If you would like to use it, please, let our staff know.
Quilt, pillow:
Spare blanket and pillow can be requested at the reception.
Radio, television:
Our televisions are capable for receiving hungarian radio channels.
Detailed channel list can be found in the television channel prospectus.
Reception:
Separate reception desk for the receive of the guests.
Reception service:
Staff is available 24 hours every day at the reception.
The reception is available by phone also 24 hours a day: +3688579180
The staff of the reception is speaking english and german, next to the hungarian.
Requests:
We ensure for every room for free of charge 1 bottle of non-carbonated mineral water per person, which is replenished every day. Any other extra request needs, please let us know in advance!
Room blackout:
There are in each rooms curtains and blackout curtains.
Room lighting:
The lighting is suitable in every room.
Room safe:
We take no responsibility for valuables. Located in every room furniture safe with number lock, operating instructions can be found in the open safe.
Please keep your valuables locked up in every case! When you leave the hotel, please check, that the safe is open.
Room service:
We provide room service. For more information (from when until how long, etc.) and order, please contact the reception. Phone: 100
Sewing kit:
This is available on request at the reception.
Sightseeing, trips:
The reception is at your disposal with program offers and sightseeing tours,
in the selection of tours, recommending boating and other water programs or in the provision of other tourist informations.
Shoe cleaning:
Shoe cleaning machine is located in the lobby.
Shoe polishing equipment - We provide shoe polishing equipment on demand. Please, contact the reception. Shoehorns can be found in every room.
Slippers - You can request them at the reception free of charge.
Smoking:
Please do not smoke in the Hotel.
Smoking is allowed in the designated area on the terrace.
Taxi:
At your request the reception helps you as pleasure to order a taxi. For your safety return, request our offer for the back way also.
Telephone:
If you would like to make a call, pleaselet us know at the reception.
Television:
The rooms are all equipped with modern, colour 32 "LED TV.
We offer a wide range of local and international satellite TV channels.
151 TV channels, from whiches 35 are HD.
You can find detailed informations about this on the channel prospectus.
The handling of the guest complaints:
Detailed informations about this can be available at the reception.
Towels:
In the bathroom can be found one normal towel and one bath towel per person, which be changed every day.
Umbrella:
Umbrellas can be rented for free of charge at the reception.
Valuables:
We take no responsibility for valuables. Located in every room furniture safe with number lock, operating instructions can be found in the open safe.
Please keep your valuables locked up in every case! When you leave the hotel, please check, that the safe is open.
Wake-up service:
Please, ask this service at the reception.
Water:
Tap water is drinkable throughout the city.
Wellness:
The price includes the use of the wellness area - jakuzzi and the saunas.
The opening hours of the wellness area: 10 AM- 10 PM.
If you would like to use this, please, le tus know, 45 minutes before of the use. Because of the heating. Thank you!
Writing tools:
Notepad, pen, letter paper and envelopes are available in every room.
The Management and the Staff of the Ezüsthíd Hotel wish you a good rest and a pleasant stay!